LuckyLion Privacy Policy

At LuckyLion, we respect your privacy and are committed to protecting the personal data you share with us when you play at LuckyLion Casino. This Privacy Policy explains what information we collect, why we collect it, how we use it and what rights you have as a player at luckylion.casino. By creating an account with us, you agree to the practices described below.

Information We Collect

Here at LuckyLion, we collect several categories of information to operate our services, verify your identity and comply with our legal obligations. We gather this data directly from you, automatically through your use of our platform, and sometimes from third parties such as payment processors or identity verification agencies.

• We collect registration details such as your name, date of birth, email address, residential address and phone number.
• We collect financial information related to your deposits and withdrawals, including payment method details and transaction history.
• Our verification process may require us to collect a valid passport or other government-issued identification, proof of residence, and proof of ownership of financial accounts.
• We may request to conduct a verification call as part of our KYC procedure; your account remains unverified and winnings unpaid until this call takes place.
• Our systems automatically record technical data, including your IP address, device identifiers, browser type and gameplay activity.
• We track your use of bonuses, wagering activity and interactions with our customer support team.

How We Use Your Information

We at LuckyLion use your personal data for purposes connected to providing, securing and improving our services. Our Vegas Hero-style loyalty mechanics (within our own Loyalty Program and VIP Club) also rely on certain account data to calculate rewards and eligibility.

• We use your data to create and manage your account, process deposits and withdrawals, and deliver welcome bonuses and reload offers.
• We use your information to verify your identity, your age and your source of funds, and to run international sanctions checks where we deem this necessary.
• We apply enhanced due diligence to high-risk and politically exposed customers, which may involve collecting additional documentation.
• We use your data to detect and prevent fraud, multiple-account abuse, bot activity and other prohibited behaviour.
• We use contact details to send you service messages, account notifications and, where you have consented, promotional offers such as our reload bonuses and VIP communications.
• We rely on your gameplay and transaction history to administer the VIP Club, Bonus Shop and Referral Program.

Cryptocurrency and Device Verification

Where you choose to wager using cryptocurrency, we do not treat these funds as fiat currency, and we do not exchange cryptocurrency to fiat or back at any stage. We require that crypto deposits and withdrawals be made from the same device and IP address. If a withdrawal request originates from a different device or IP address than the original deposit, we will trigger an additional verification check and may request further information from you before releasing funds.

Legal Basis and Jurisdiction

Our terms of use, and this Privacy Policy, are governed by the laws of Curacao. Any dispute arising from our processing of your data is subject to the non-exclusive jurisdiction of the courts of Curacao. We process your information on the basis of contractual necessity, our legitimate interests in running a secure gambling platform, your consent where required, and compliance with applicable regulatory obligations.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted parties where necessary to operate LuckyLion Casino effectively.

• We share data with payment providers to process your deposits and withdrawals.
• We share information with identity verification and anti-fraud service providers to complete our KYC checks.
• We may disclose data to regulators, law enforcement or courts where we are legally required to do so.
• We may share limited data with our game providers, including Pragmatic Play, NetEnt and other studios listed in our games directory, strictly to the extent required for game functionality and fair play monitoring.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward, in line with our legal, accounting and regulatory obligations. Where we confiscate winnings or terminate an account due to non-cooperation with our verification process, including a refusal to complete a requested call within 14 days, we retain relevant records to document our decision.

Your Rights

As a player at LuckyLion, you have rights over the personal data we hold about you. Our Vegas Hero-like commitment to transparency (applied here to our own LuckyLion brand) means we want you to understand and exercise these rights easily.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request that we delete your data, subject to our legal retention obligations.
• You may object to certain processing activities, including direct marketing.
• You may withdraw consent for marketing communications at any time through your account settings or by contacting our support team.

Account Security and Restrictions

We require one account per player. If we detect additional accounts, we treat them as fake accounts, suspend them without compensation or refund, and reclaim any winnings or bonuses accrued on them. We prohibit the creation of an account for a bot or any programmed device, and we may process additional data to detect such activity. Our minimum age requirement is 18, or higher where your country of residence requires it, and we may request proof of age as part of our verification procedures.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website, remember your preferences, and understand how players interact with our games and promotions. For full details on the specific cookies we use and how you can manage them, please refer to our separate Cookie Policy.

International Transfers

Because we serve players across Europe and the United Kingdom, your data may be processed in locations outside your country of residence. Where we transfer your data internationally, we take appropriate steps to ensure it remains protected in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services or applicable law. We encourage you to review this page periodically. Continued use of LuckyLion Casino after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, you can reach our support team through the live chat available from the sidebar of luckylion.casino. We aim to respond promptly to all privacy-related enquiries.